iHOME Glass & Aluminium

Our story is in the service.

A recommendation from a friend. A question answered after hours. A careful site measure. These are the moments that shape iHOME Glass & Aluminium — one customer and one project at a time.

Read our Carindale story ↓

Real story 01 · Carindale, Brisbane

A Carindale referral: four quote options and a team ready to respond

It began at 8 pm on a Tuesday. A property manager in Carindale contacted us on a friend’s recommendation, looking for security screen doors and windows for the residents of a community she managed. She needed clear pricing quickly — and a team who could keep the project moving.

Introduced by
A previous customer’s recommendation
Quotation choices
Four options
Free site remeasure
1 pm the next day
Production & installation
Within the following 10 days

Trust that started before the first message

Her friend had already experienced our service: quality products, careful measuring and detailed installation. That experience was the reason for the introduction. For us, a referral means looking after the confidence someone has placed in our team.

An evening enquiry, with clear options before the night was over

  1. Tuesday · 8:00 pm

    An enquiry and a dedicated group

    We promptly set up a dedicated project group so the customer and our team could coordinate the requirements in one place. With a tight programme, she hoped to have a quotation by the next day and move quickly towards production and installation.

  2. Tuesday · 9:00 pm

    The first detailed quotation

    We coordinated the team that evening and sent a detailed quotation at 9 pm. The customer then asked for separate choices she could present to the residents: all 13 diamond-grille doors and windows, the front door only, or the front and back doors together.

  3. Tuesday · 9:20 pm

    Three versions, ready to compare

    By 9:20 pm, all three versions had been sent. We also shared a comparison of three screen types so that the customer could understand the choices alongside the pricing.

A picture that opened up a fourth option

The comparison prompted a new conversation, particularly about 316 stainless steel security mesh. We discussed its strength, flat appearance, suitability for a household with pets, care needs and the budget for the project. The customer felt the residents would appreciate seeing a quotation for that option too.

Flyscreen mesh防虫纱网
A fine insect-mesh display sample in a dark frame
Diamond grille菱形网
A dark diamond-grille display sample
Stainless steel mesh不锈钢网
A stainless steel mesh display sample in a dark frame
The product comparison shared during the quotation conversation.

We prepared an additional 316 stainless steel security-mesh option as a priority. The customer now had one quotation with four options to compare, rather than having to make a decision from a single configuration.

When the schedule changed, we were ready

The site had initially been expected to become available for measuring in around 10 days. The next morning, after speaking with the builder, the customer told us it was ready that day. We arranged a free on-site remeasure for 1 pm.

Our installer’s measurements closely matched the dimensions the customer had supplied, so the final quotation stayed the same. We also explained that customers with many openings, or those who find measuring inconvenient, can contact us directly for a free site measure first.

What this story says about iHOME

A useful quotation gives people choices. A site measure gives them confidence. A team that responds when a schedule changes helps the project move forward. That is the service we aim to bring to each enquiry, whether it concerns one front door, a whole home or a larger property project.

Have a project in mind?

Send a few product details for an initial price range, or contact us to arrange a free site measure if you have many openings or measuring is inconvenient.

Request a free quoteSee our quotation and installation process →